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If you are not satisfied with your purchase, you can proceed with the return of the item in question. The return must be made within 7 working days of receipt of the shipment.

The return communication must be sent via the email themveneziacs@yahoo.com.

Following the return, you can proceed with an exchange of an item of equal value or with a refund of the amount spent. Shipping costs will be deducted from the amount.

It is essential that the products subject to a return are in perfect condition and show no obvious signs of use. Otherwise, no returns will be possible. It is your responsibility to provide appropriate packaging to ensure that the items will arrive at The M Venezia in perfect condition. If you cannot find suitable packaging, we advise you to use the original box in which you received your order. If the items are received in bad condition, we cannot proceed with the requested return.

Products purchased during the promotion period will be refunded according to the conditions of said promotion.